We want you to be completely satisfied with your purchase.
If something doesn’t meet your expectations, we’re here to make the return process simple, fair, and transparent.
1. Return Eligibility
Returns are accepted within 15 days of delivery. Items must be unused, unwashed, and returned in original packaging with all tags, labels, and accessories intact.
Products showing signs of use or damage (not caused during shipping) may not be eligible.
2. Non-Returnable Items
Certain categories such as personal care items, hygiene products, innerwear, and perishable goods cannot be returned unless they are defective or damaged upon arrival.
3. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Share clear photos or videos so we can quickly verify the issue and arrange a replacement or refund.
4. Return Request Process
To initiate a return, contact our support team with your order details. Once approved, we will provide return instructions.
Returned items will be inspected before final approval of refund or replacement.
5. Refunds
Approved refunds are processed within a few business days after inspection. Refunds are issued via bank transfer or original payment method, depending on availability and order type.
6. Return Shipping
If the return is due to our error (wrong or damaged item), we cover return shipping costs.
For other eligible returns, shipping responsibility may vary depending on the situation and product category.
7. Order Cancellation
Orders can be cancelled before they are shipped. Once dispatched, cancellation is no longer possible and the item must follow the return process after delivery.
8. Inspection Policy
All returned items undergo a quality inspection. Refunds or replacements are only approved after verification that the item meets return conditions.
9. Processing Time
Return requests are typically reviewed within 24–48 hours. Refund or replacement timelines may vary depending on inspection and banking processes.
